Refund and Return Policy - Houdini Locksmith

At Houdini Locksmith, we are dedicated to providing expert locksmith services to our community, including reliable emergency assistance. We value the trust our customers place in us and strive to deliver exceptional service with every interaction.

Refunds:

• Due to the nature of our services being primarily labor-based, refunds are not applicable once services have been provided.
• In cases where dissatisfaction arises from the issue with workmanship, we encourage customers to reach out to us promptly to address any concerns and explore potential resolutions.

Returns:

• As a mobile locksmith service company, we do not operate as a retail store. The parts and materials we use are an integral part of the service we provide.
• Neither our company nor our suppliers are able to accept returns or exchanges for parts.
• However, if any parts or materials provided by Houdini Locksmith are found to be defective or faulty upon installation, we will make every effort to rectify the issue promptly and provide a suitable replacement at no additional cost to the customer.

Warranty:

• We stand behind the quality of our workmanship and the parts we use. Therefore, we offer a three-month warranty covering both parts and labor for all services rendered by Houdini Locksmith.
• This warranty does not cover the service call fee, which is a separate charge for the dispatch of our technicians to your location.
• If any issues arise within the warranty period as a result of faulty parts or issues with workmanship, please contact us, and we will promptly address the issue and make necessary repairs or replacements as covered by the warranty.

Exceptions:

• In rare cases where extenuating circumstances warrant consideration for a refund or return, such as billing errors, we will assess each situation on a case-by-case basis and work towards a fair resolution in accordance with applicable laws and regulations.

Contact Us:

• If you have any questions or concerns regarding our refund and return policy, warranty coverage, or if you require assistance from Houdini Locksmith, please don't hesitate to contact us.

Thank you for choosing Houdini Locksmith for your locksmith needs. We appreciate the opportunity to serve you and remain committed to delivering the highest standard of service in the locksmith industry.